OUR PROCESS

Eric Karter: We try to stick to a pretty systematic process. When we talk with clients we have a whole list of questions. That’s one of the things we try to do is ask a lot of questions so we get to know the group that’s coming, the type of clients, everything about the location, the type of events they’ve done in the past, the type of event they’re looking for now. Then we take that information, and from there we’ll put an initial proposal together. We know that the initial proposal will just be a starting point, so we send that over to the client. Then we’ll have a conference call, or we do it through email, where we go back and forth and try to determine what we want to leave in, add to, take away. Then once we get to that point where we’ve got it finalized, we get the contract in place, and it really moves over to our operation department.

Lauren Doyle: I get the phone call, I create the proposal, I send it to the client, and then once the contract’s signed, we create the load list.

Jenya Zhyvitski: We see what’s going out, and for this particular event, we just go with the list and start prepping. We need to pull it from the shelf if it’s in the shelf. We need to stage it and then load it in the truck and makes sure it’s all clean and ready to go and touched up if it needs it.

Eric Karter: And then from there, as we get closer to the day of the event, we’ll make sure we have all of the information about the property, the time that we can get in, what time we’re picking the stuff up, and then we do the event.